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Refund Policy

Simple Guidelines for Refunds and Cancellations

At TruxHire, we aim to provide a smooth and reliable truck booking experience for our customers, truck owners, drivers, and transport partners. This Refund Policy explains how cancellations, refunds, and payment adjustments are handled for bookings made through the TruxHire platform.

1. Booking Cancellation

Customers may request cancellation of a truck booking before the trip starts. Refund eligibility depends on the booking status, driver assignment, pickup confirmation, and cancellation time.

If the booking is cancelled before a driver or truck is assigned, the customer may be eligible for a full or partial refund, subject to applicable service charges.

2. Refund Eligibility

A refund may be applicable in the following cases:

  • Truck is not assigned after successful payment.
  • Driver or truck is unavailable for the confirmed booking.
  • Booking is cancelled within the allowed cancellation period.
  • Payment is deducted but booking is not confirmed.
  • Duplicate payment is made for the same booking.
  • Service could not be completed due to reasons from TruxHire or its transport partner side.

3. Non-Refundable Cases

Refund may not be applicable in the following situations:

  • Customer cancels the booking after the truck has reached the pickup location.
  • Customer provides incorrect pickup, drop, or load details.
  • Customer is unavailable at the pickup location.
  • Loading is delayed or cancelled due to customer-side issues.
  • Trip has already started or delivery is completed.
  • Cancellation is made after the allowed cancellation period.
  • Any additional charges such as waiting charges, loading/unloading charges, tolls, parking, or route changes have already been incurred.

4. Refund Processing Time

Once a refund request is approved, the refund will be processed to the original payment method used during booking. Refund processing may take 5 to 7 business days, depending on the bank, payment gateway, or wallet provider.

5. Failed or Duplicate Payments

If the payment is deducted but the booking is not confirmed, or if a duplicate payment is made, customers can contact TruxHire support with payment details. After verification, the eligible amount will be refunded to the original payment source.

6. Partial Refunds

In some cases, partial refunds may be provided after deducting applicable charges such as cancellation fees, service charges, driver waiting charges, or other operational costs.

7. Cancellation by TruxHire

If TruxHire cancels a booking due to truck unavailability, driver issues, operational problems, or any unavoidable reason, the customer may receive a full refund or may be offered an alternative truck booking option.

8. Refund Request Process

To request a refund, customers should contact TruxHire support with the following details:

  • Booking ID
  • Registered mobile number
  • Payment reference number
  • Reason for refund request
  • Screenshot of payment, if required

9. Contact Us

For refund-related queries, cancellation support, or payment issues, please contact the TruxHire support team.

Email: info@truxhire.com
Phone: +91 9187636674
Website: www.truxhire.com