Privacy Policy for TruxHire

Read TruxHire Privacy Policy for data security and usage details.

Welcome to TruxHire, operated by SPRINTZA INFOLABS PRIVATE LIMITED.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the TruxHire mobile application and related services.

By using TruxHire, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use TruxHire, we may collect the following types of information:

a) Personal Information

Full name
Mobile number
Email address
Profile details
Business or fleet information
Vehicle details
Driver details
GST or transport-related documents (if required)

b) Location Information

We may collect your device location to:

Show nearby loads
Improve route-based load matching
Provide location-related services

Location access is only used with your permission.

c) Payment Information

To process payments securely, we may collect:

Bank account details
UPI details
Transaction records
Payment status information

We do not store sensitive banking passwords or card PIN information.

d) Device & Usage Information

We may automatically collect:

Device type
Operating system
IP address
App usage data
Crash reports and diagnostics

This helps us improve app performance and user experience.

2. How We Use Your Information

We use your information to:

Provide load booking services
Match truck owners and transport businesses with loads
Process payments and settlements
Verify users and prevent fraud
Improve app functionality and support services
Send trip updates, booking alerts, and important notifications
Provide customer support through call, chat, or WhatsApp

3. Sharing of Information

We may share your information with:

Load providers and transport partners
Payment processing partners
Technical and support service providers
Government or legal authorities when required by law

We do not sell your personal information to third parties.

4. Data Security

We use reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no digital platform can guarantee complete security. Users are responsible for keeping their account credentials confidential.

5. User Responsibilities

By using TruxHire, you agree:

To provide accurate information
Not to misuse the platform
Not to upload false or illegal documents
To comply with applicable transport and commercial laws

6. Permissions Used by the App

TruxHire may request the following permissions:

Location access
Camera access (for uploading documents/photos)
Storage access
Phone permissions (for customer support and communication)

Permissions are only used for app-related functionality.

7. Third-Party Services

The app may use trusted third-party services for:

Payments
Analytics
Notifications
Customer support

These third-party providers may collect and process information according to their own privacy policies.

8. Data Retention

We retain user information as long as necessary to:

Provide services
Maintain legal and financial records
Resolve disputes
Enforce agreements

Users may request account deletion by contacting support.

9. Children’s Privacy

TruxHire is not intended for users under the age of 18.
We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted within the app or official platforms.

Continued use of the app after updates means you accept the revised policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, you can contact:

Email: info@truxhire.com

12. Consent

By downloading, registering, or using TruxHire, you consent to the collection and use of your information as described in this Privacy Policy.